A Centre Excellence Administrative Executive assists the Administrative and Operations Manager in ensuring that our centre(s) run smoothly, effectively, and efficiently. The Centre Excellence Administrative Executive supports the centre team(s) in the operational and administration aspects and in so doing, ensures that processes are smooth, centre teams work productively, and the quality of the company's products and services meets customer expectations.

Reporting to the Brand & Communications Manager, you will be responsible for Segments & Marketing Automation. He/She will manage and executes all segment-based and lifecycle marketing projects/campaigns/programs to drive engagements and conversions. He/She would be responsible for planning, implementing, optimising and monitoring all marketing automation related activities across existing platforms like Adobe Campaign Classic (ACC). Experiences in managing platforms like Salesforce Marketing Cloud, HubSpot, Eloqua, Mailchimp, Intercom, Marketo, Responsys, Instant Messaging Platform Business, etc. is a must.

The Learning Lab’s internship gives top students the chance to gain an insight into the education sector and the corporate world. It provides an excellent sandwich period, during term breaks and before they continue with their tertiary studies in Singapore or overseas.

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

As an Enrolment Consultant, you play a significant role in representing the organisation by delivering accurate and prompt information on curriculum to prospective household and students. You will have to establish a good rapport and build relationships with both prospective and existing customers to provide a great enrolment experience through calls, emails and facility visits. You will be accountable in meeting and exceeding respective centre’s monthly enrolment targets, working closely with Head of Enrolment and Customer Service (HECS) in achieving them.

As the Payroll Associate, you will be responsible for the timely and accurate delivery of the full spectrum of payroll administration.

We are looking for a highly driven individual to lead our digital marketing efforts. Reporting to the Director of Marketing and Communications, your mission is to develop a customer-centric marketing strategy across all of our customers’ digital touchpoints to drive overall growth. The thought of diving deep into data and searching for insights gets you excited, and you are constantly thinking from the customer’s perspective and how we can improve our engagement with prospective customers through the marketing funnel to drive lead generation and retention for the business.

You will lead a team of performance marketers to implement initiatives and optimise performance across all digital channels, both paid and organic, to achieve key business outcomes and KPIs. You will work with the broader team to identify customer traits and purchase intents within web data, data requirements design, data preparation automation, designing complex customer profiles, etc. You will also be responsible for leading our marketing technology stack and ensuring our in-house capabilities are utilised effectively to the fullest potential.

Requirements

Accountabilities, responsibilities and main duties:

• Daily management of tasks logged in the system by the Customer service team.
• Attendance Management for students - remind Ts to mark attendance and following up on related issues (e.g. late or missing students).
• To handle classroom allocation for classes/events.
• Script Tracking to ensure accountability of marked scripts to be funnel to the respective Ts.
• Management of parent-teacher communication. To ensure that all requests from Ps are acted on promptly.
• To arrange for class observations, co-pilots and handovers for class movements.
• To maximise operational efficiency to meet and exceed internal and external stakeholders’ expectations.
• To handle ad hoc projects and duties when required.

The Curriculum Specialist works within the Secondary Science (Physics) team to plan, develop and write quality curriculum, including lesson materials and teacher guides, that ensures TLL maintains a high-quality market-competitive range of product and services in the academic enrichment business arena.

The specialist generally works under the supervision of a curriculum segment head and is the lead developer for two grade levels within the core curriculum of that segment. Work may also include preparing, reviewing and revising materials for shorter programmes within the specialist’s assigned subject expertise.

Together with the segment head, the curriculum specialist is responsible for crafting engaging and meaningful learning experiences for TLL’s students through planning and setting appropriate learning outcomes, and designing lesson materials that help students progress and successfully achieve these outcomes.

Reporting to the Digital Lead, the Performance Marketing Associate will be driving the day-to-day operations on paid social and programmatic buys as part of the Marketing department’s efforts to achieve short, medium, and long-term goals.

We are looking for an experienced Talent Acquisition Specialist to join our Human Resources department to oversee our full-cycle recruiting with a focus on recruitment of teachers.

Talent Acquisition responsibilities include sourcing for candidates through various channels, planning interviews to overseeing the selection process and hosting or participating in career events. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires and key stakeholders within the organisation.

Ultimately, you will create strong and continuous talent pipelines for our company’s current and future hiring needs.