Varsity Jacket
$45.00 – $49.00

School Bag
$39.00


 

Binary Code Tote Bag

$15.00

Worksheet Binders (Set of 2)
$20.00

 

 

Note: For all pre-orders and regular orders placed during the 11.11 sale week (7 - 13 November), do give our delivery team a little more time to get your orders to you. All orders will arrive by end of November.

 

 

 

 

 

Customer Care FAQ

Delivery

1. How does the delivery work? 

  • Once your order is confirmed, it will take about 7 – 10 working days for your order to arrive. 

  • Minimum purchase of $50 will qualify you for free shipping.

  • Delivery is available from Monday – Sunday.

  • Once your order is ready to be dispatched, our courier partner will contact you.  

Important Note:
For all pre-orders and regular orders placed during the 11.11 sale week (7 November - 13 November), do give our delivery team a little more time to get your orders to you. You can expect your orders to arrive by end of November.


2. Can I collect my order from a TLL centre?

Unfortunately, no. Only the delivery option is available for all orders.


3. I'm still waiting for my order. When will it arrive?

All orders take about 7 – 10 working days to arrive from your date of purchase. Please wait a few extra days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. 

You may also drop an email to [email protected] to check on your order status. 


Important Note:
For all pre-orders and regular orders placed during the 11.11 sale week (7 November - 13 November), do give our delivery team a little more time to get your orders to you. You can expect your orders to arrive by end of November.


4. What happens if I'm not in when my order arrives?

Someone should be home when your parcel is due to be delivered. If you are not available upon delivery, the driver will make a redelivery within the next 3 days at no additional cost. Any additional rearrangements after may incur extra charges. 

Exchange & Replacement Policy

We get it, sometimes an item reaches you in an unsatisfactory condition, or the size you have ordered just doesn't work for you. Don't worry, if an item is still in its original condition, we allow for exchange and returns. Please note that once an order is confirmed, we do not allow for any refunds. 

To find out more on how to exchange or replace merchandise you have purchased from The Learning Lab, read below for more information. 

Please also note that The Learning Lab Pte. Ltd. reserves the right to revise our exchange/replacement policy from time to time.


1. When can I request for exchange or replacement?

  • If your product is defective, you may return your products in their original packaging, and request for an exchange or replacement.

  • If your product is not in the size that was indicated on your receipt (apparels), you may exchange your items in their original packaging for a different size.

All purchases on have a 7-days return policy from the date of receiving of ordered goods. We don't accept exchange or replacement request after the aforementioned period. Please make sure that:

  • Proof of the product’s damaged parts are captured with photo evidence and emailed to [email protected] 

  • If the product is a piece of apparel, the product must not be washed and must not have been altered. Do submit the size you wish to exchange for.

  • The product should be placed back into its packaging (if it is covered by a transparent plastic sheet).

  • Submission of a request to exchange/replace the product must be within 7 days of your order being delivered. (If the product was delivered on the 7th at 7pm, return submission must be made by 14th 7pm.)

Note: Any items sent for exchange or replacement are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!


2. What is the Return procedure like?

  • Write in to [email protected] with the e-receipt of your purchase as well as photo evidence.

  • Please allow for a response within 3 working days of your return submission for verification purposes. (These 3 days will not affect your 7-day return time frame)

  • Once our representatives have verified that your product is eligible for a return/exchange, you will be contacted, and you can drop the product off at the centre nearest to you. 

  • If a product is exchanged, the new item will be sent to your address based on what was indicated in the email request that was submitted.

  • If a product is returned, no further action will be required on your part. 

Note: Items and products that do not meet the above criteria will not be eligible for exchange or replacement.

Order Issues

1. Can I amend my order after I've placed it?

We're quick at processing your order which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

Please note that once your order is confirmed, we do not allow for any refunds. Should you wish to cancel your order, please drop us an email at [email protected] for us to review. 


2. The items I received are defective, what should I do?

We’re sorry if you’ve received a faulty item. Please inform us as soon as possible so we can get this sorted for you. You may contact us at [email protected] 

Please note that a defective product is defined as a product that: 

  1. is unfit for its intended purposes due to manufacturing or design flaws

  2. has been damaged prior to purchase (during delivery and handling)

  3. does not comply with advertising or labelling statements made about the product. 

If your item meets one or more of the above criteria, you may request for an exchange or replacement via the following steps: 

  • Write in to [email protected] with the e-receipt of your purchase as well as photo evidence.

  • Please allow for a response within 3 working days of your return submission for verification purposes. (These 3 days will not affect your 7-day return time frame)

  • Once our representatives have verified that your product is eligible for a return/exchange, you will be contacted, and you can drop the product off at the centre nearest to you. 

If a product is exchanged, the new item will be sent to your address based on what was indicated in the email request that was submitted. If a product is returned, no further action will be required on your part. 

When you return a product to The Learning Lab claiming a defect, the product goes through a structured quality testing. Defects arising from normal wear and tear, inexpert use, misuse, use contrary to what the product is normally used for, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by The Learning Lab’s guarantee obligations and are not eligible for returns, exchange or replacement.


3. The jacket I received is not the size I ordered. How do I request for exchange or replacement?

If we’ve made an error on your order, please email us at [email protected] We will reply to you as soon as we have verified the necessary information.

Once our representatives have verified that your product is eligible for a return/exchange, you will be contacted, and you can drop the product off at the centre nearest to you. Your new item will be sent to your address based on what was indicated in the email request that was submitted.


4. I'm missing an item from my order, what do I do?

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

  • Double check your invoice to confirm the items you have ordered. 

  • If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, do note that your items are packed according to the orders you have placed. They may not have been combined across multiple parcels. 

If you have an item missing from your order, please let us know within 7 days of your order being delivered and we’ll do our best to help you.

Product & Stocks

1. Where can I find your size guide or product dimensions?

We never want to send you something that doesn't fit properly, so we have size guides and product dimensions available on most of our product pages to help you find the perfect fit – first time!

Do ensure you look through them before placing your order for a smoother experience.


2. Will you be getting more stock? 

Most of our merchandise are produced one-time only. That means that once the stock runs out, there’s a high chance we will not be restocking it. So, quickly place your order on the item you have had your eyes on – and don’t miss your chance! 

Payment Queries

My payment was declined, what should I do?


1. Place your order again.
If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

2. Make the relevant checks
To help ensure your order is not declined when placing a new order, we suggest checking the following:

  • Check the card details to make sure the information is correct, e.g., the expiry date or your billing address.

  • Make sure you enter the security code correctly - that's the three-digit number on the back of your card.

  • Your card issuer may have declined your payment – as they don't tell us the reason for this, it's best to check with them or contact your bank.

  • If you've checked all the above, try paying with another card.


3. Next steps
If your payment has been declined through the 3D secure security measures, you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact our Customer Care team with as many details as you can about the issue – Including the error messages you receive, and we'll try to resolve it as soon as we can.