Customer Service Ambassador

 

Who we look for

You have a passion for excellent customer service and client management. At The Learning Lab, we believe in providing personalized service to better suit the needs of our students. In line with the organisation’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

  • Deliver a professional and high-quality service experience in a customer-facing role.
  • Acquire a strong working knowledge of the organisation’s programmes and services.
  • Handle customers’ feedback promptly and professionally.
  • Provide customers with clear explanations on our programmes while at the front desk.
  • Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
  • Take the extra mile to engage customers.
  • Develop great rapport with clients and build brand loyalty.
  • Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

  • Possesses at least GCE ‘O’ levels.
  • Required to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Able to work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Good team player, possesses the ability to work with minimal supervision.
  • Positive, extroverted and outgoing personality.
  • Well-groomed with a professional disposition.

Expect the best for the best – an attractive remuneration package.

Kindly note that only shortlisted candidates will be contacted within 2 weeks.

 

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Enrolment Consultant

 

Who we look for

You have a passion for excellent customer service and client management. At The Learning Lab, we believe in providing personalised service to better suit the needs of our students. In line with the organisation’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

  • Recruit new students through activities such as facility visits, campaigns, open houses and information sessions.
  • Counsel parents of existing and prospective students who are considering taking up new subjects; assist with academic program selection.
  • Provide accurate and prompt information on curriculum highlights to prospective households and students.
  • Develop and establish new contacts and sales leads to achieve sales targets.
  • Accountable for meeting and exceeding sales targets that are aligned with the core competencies of the company.
  • Understand competition and trends in the education industry to develop sales strategies and initiatives.
  • To work closely with other departments’ stakeholders to support and execute student recruitment activities, future plans and objectives.
  • Take ownership of assigned and ad hoc tasks and projects.
  • Attractive sales commission scheme as part of the overall remuneration.
  • Product training will be provided.

Snapshots of our ideal candidate

  • Minimum of 1 year proven track record in sales, preferably in the education field.
  • Able to work 4 weekdays and 1 weekend.
  • Knowledge of and experience with CRM, sales or customer service are highly desirable.
  • Driven and self-motivated.
  • Strong consultative selling and business development flair.
  • Excellent oral, written communication and strong interpersonal skills.
  • Only Singaporeans and Permanent residents need apply.

Expect the best for the best – an attractive remuneration package.

How to apply

Kindly email your updated resume and educational certificates and transcripts to [email protected]. We require all of the aforementioned documents to be submitted in order for us to process your application.

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